Privacy policy

Last updated: August 4, 2026

Melie et Toi operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Melie et Toi is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with our Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment card information, financial account details, transaction details, payment confirmations, and other payment information.
Account information, including your username, password, preferences, and settings.
Transaction information, including products you view, add to your cart or wishlist, purchase, exchange, cancel, or return, as well as your purchase history.
Communications with us, including information provided when contacting customer support.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or navigate our Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, use our Services, communicate with us, or provide information to us.
Automatically through our Services, including through cookies and similar technologies.
From service providers that help us operate our business and process information on our behalf.
From business partners or other third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Customize, and Improve Our Services

We use your personal information to provide our Services, process payments, fulfill orders, arrange shipping, manage exchanges, maintain your account, remember your preferences, provide customer support, improve our website, and create a better shopping experience.

Marketing and Advertising

We may use your personal information to send marketing and promotional communications by email, text message, or other methods where permitted. We may also use information about your interactions with our website to improve advertising and recommend products that may interest you.

Security and Fraud Prevention

We use personal information to protect our Services, verify accounts, process secure payments, detect fraud, investigate suspicious activity, and maintain the security of our customers and business.

If you create an account, you are responsible for keeping your account information secure and should not share your password or login details with others.

Communicating With You

We use your information to respond to inquiries, provide customer support, communicate about orders, and maintain our relationship with you.

Legal Reasons

We may use your information to comply with applicable laws, respond to legal requests, enforce our policies, protect our rights, and investigate potential violations.