Returns & Exchange Policy

At Melie et Toi, customer satisfaction is important to us. We want you to be happy with your purchase, and we are here to assist you if you need an exchange.

No Refund Policy

We do not offer refunds. All eligible requests are accepted for exchange only according to the conditions below.

Exchange Policy

• Exchange requests must be made within 7 days of receiving your order.

• Items must be unused, unworn, unwashed, and in their original condition, with all tags and original packaging included.

• Exchanges are subject to product availability.

• Customers are responsible for all delivery/shipping fees related to exchanges, unless the item received is damaged, defective, or incorrect.

• Items purchased during sales, promotions, discounts, or bundles will be exchanged based on the price paid at the time of purchase.

Items Not Eligible for Exchange

The following items cannot be exchanged:

• Gift cards

• Personalized or custom-made items

• Items that have been damaged due to misuse, improper handling, or normal wear

• Items returned after the 7-day exchange period

• Items that have been used, washed, or are not in their original condition

Bundle Policy

Items purchased as part of a bundle cannot be exchanged separately. The entire bundle must be considered as one purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will review your request and provide an appropriate solution.

Need Help?

For any questions or assistance regarding exchanges, please contact the Melie et Toi Customer Service Team. We will be happy to help you.

Thank you for choosing Melie et Toi 🤍